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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ccindylee
Newbie
‎09-01-2022 11:36 AM

Losing Internet only on roku Tv's nothing to do with remote

I have Tv's in every room of house. TCLand Onn Roku tv's and Samsung and Internet keeps going out, this has happened since March.Nothing wrong with Internet because all of my devices have no problem. The only way to get tv to come back on is to unplug modem and plug back up then it works,but then it happens again so it's the Roku.How to fix for good?

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2 REPLIES 2
renojim
Community Streaming Expert
‎09-01-2022 12:58 PM

Re: Losing Internet only on roku Tv's nothing to do with remote

Do you know if they're connecting to 2.4 or 5 GHz Wi-Fi?  The channel number displayed under Settings->Network->About would help us determine that.  If your Wi-Fi channel is set to "Auto" in your router's settings it may help to pick a channel and stick with it.

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brain945
Reel Rookie
‎09-01-2022 04:50 PM

Re: Losing Internet only on roku Tv's nothing to do with remote

Had the same problem tonight, I turned off the power save mode, so far so good

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