Wi-Fi & connectivity

[Meb2525]

Like others noted I have excellent wireless strength on the Roku but I lose internet connection but nothing else in my house does so only the Roku loses connection. How to fix as this product is not usable at all. 

[Dmb86]

There is no way of fixing it.. this has been an on going issue I have had since 2021. The product is garbage now.. I never had issues like this till last year.. and I don’t know what it is.. 

[carlapep65]

I have the same problem. I was watching a movie and it went out, now it won't connect.  

[martin11]

Same here. Strength is excellent but the device is not. This is the third roku device in the home. All of the others work fine, but this one has gotten worst over time. It use to come and go, now it just will not connect at all. And the is no Roku direct support to talk with to get help.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Can you please specify the issue you are experiencing? What specific Roku model device are you using? What wireless frequency are you using? Have you tried changing the wireless channel on your router to see if that helps? Have you already tried rebooting your wireless network?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Meb2525]

Model is 3600x-Roku stick 

serial number 5s462x081367

its on a 2.4ghz network. 

I restarted my wifi network already and have restarted the Roku like 50 times now and did factory reset at least 10 times and still won’t stay connected to internet even though it states wireless connection is excellent and is 5 feet from my router and my download speed is registering 700mb. 

my internet is definitely connected as my computer is online all day working. 

[Meb2525]

Actually I just checked again and now it states my connection is 5ghz. 

[Meb2525]

To all the Roku users, solved my connection problems by throwing the Roku away and replacing with an Amazon fire stick that works flawlessly. 

[atc98092]

It's possible that someone close by you is operating an access point on the same channel as your router is using. Yes, it can impact different devices in different ways. First suggestion to try is changing the channel you're using. On 2.4 GHz, the best channels are 1, 6 or 11. On 5 GHz you need to use channel 48 or lower, or channel 149 or higher. Sometimes interference can be reduced by moving either the router and/or the connected device a few inches.