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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Imsckpup
Newbie
‎04-30-2022 12:10 AM

It keeps saying I have no internet connection and gives me this error. NW-2-5

NW-2-5. How do I fix it? Twice I get it working watch something 3/4 of the way and it quits ... Comes up with this error. And it says there's no internet connection. But yet if you check your network..it says your connected with a strong signal

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2 REPLIES 2
Ello2022
Roku Guru
‎04-30-2022 03:25 AM

Re: It keeps saying I have no internet connection and gives me this error. NW-2-5

NW-2-5 is a Netflix error. Not a Roku error

https://help.netflix.com/en/node/14424

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RokuKariza-D
Retired Moderator
‎04-30-2022 06:50 AM

Re: It keeps saying I have no internet connection and gives me this error. NW-2-5

Hi @Imsckpup

Thanks for reaching out here in the Community.

In addition to what @Ello2022 has said, please be advised that channels on Roku are developed and maintained by the channel provider themselves. Since you got the error message within the Netflix channel, we would recommend contacting Netflix Support to report the issue and get help. If the suggestions provided in the link above didn't resolve the issue, they will be able to further assist you.

You can reach them here: Netflix Help Center


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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