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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ccb287
Newbie
‎05-11-2021 02:12 PM

It Just STOPPED Working. Not Connected, Will not Connect, Other Wireless items Fine. ?

Neve had a problem. New to ROKU.  Was watching Judge Judy & BAM..  its not connected.  Echo, Phone etc. all fine.  Unplugged, rebooted, Dont know what else to do..  Thanks

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DBDukes
Community Streaming Expert
‎05-11-2021 03:11 PM

Re: It Just STOPPED Working. Not Connected, Will not Connect, Other Wireless items Fine. ?

Which Roku device is it? Model number and Software version is helpful. Settings > System > About

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert
‎05-11-2021 09:33 PM

Re: It Just STOPPED Working. Not Connected, Will not Connect, Other Wireless items Fine. ?

Does Settings / Network show you don't have a connection?  If so, this means your Roku has lost its connection to the internet.

Here's what has worked for me.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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