Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Pickùp
Level 7

Issues with connecting to internet

The Roku TV wireless has check mark for wireless connection but x for internet connection. The wired Ethernet cable has check mark for both wired and internet connection but it won't connect. Now the wireless internet works on my phone and the Ethernet cable was checked to computer and it works. The only way that this Roku TV will work is if I use my internet package on my phone and tether it to the Roku TV. I do not have access to the router and I can not understand what has happened. It use to work from the wireless internet but not no more. I even set the Roku TV to factory settings but that does not help me at all. Is there even a way that I can change the name of the Roku TV to something else so that the wireless internet router will work for the TV?

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11 REPLIES 11
RokuKariza-D
Roku Employee
Roku Employee

Re: Issues with connecting to internet

Hello @Pickùp

We do apologize for the inconvenience this issue has caused you.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

Re: Issues with connecting to internet

What do you mean you do not have access to the router? Modem? If it is your equipment then why do you not have access to them? It is clearly on your end. I have 2 TCL Roku TV's with zero issues connecting to mu 5.0GHz WiFI. Cox internet gateway

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Pickùp
Level 7

Re: Issues with connecting to internet

The router is by my ex wife house.

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Re: Issues with connecting to internet

So your stealing your ex wife’s WiFi? She is obviously living close to you.  Very strange situation. Why don’t you just get your own ISP

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Pickùp
Level 7

Re: Issues with connecting to internet

No I'm not stealing or doing anything illegal. It is a long story. So is there anyway that I can change the name of the Roku TV name or even the serial number change in order for the router to work?

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Re: Issues with connecting to internet

You can make your own Roku account. Do a factory reset on the Roku TV. Log into the tv using your newly created Roku account. But it won’t change the ID of the TV. 

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Pickùp
Level 7

Re: Issues with connecting to internet

I tried as you said but doesn't work.

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Re: Issues with connecting to internet

Do you think perhaps your wife is blocking that device on her router modem? This is a very odd situation. 

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imdor54
Level 7

Re: Issues with connecting to internet

I'm not stealing or doing some thing illegal. It is a protracted story. So is there anyway that I can exchange the name of the Roku TV call or even the serial range exchange here so as for the router to paintings?

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