Wi-Fi & connectivity

[jamim]

Since yesterday my device has been unable to connect to WIFI. But my computer, phone and xbox can. the signal strength is excellent says the device. I have restarted many times unplugged and ended up doing a factory reset, and still unable to connect. I see many other people posting since yesterday about being able to connect is there something wrong collectively with Roku? Is there a way to contact the company at all? 

[DBDukes]

@jamim 

I'm a little confused.

... Since yesterday my device has been unable to connect to WIFI. ...

That doesn't fit with this:

... the signal strength is excellent says the device. ...

If your device won't connect, where are you seeing that the Roku device says you have excellent signal strength? I don't think it reports on networks to which is isn't connected. And if it's connected ... you see why I'm unclear on your issue?

First, stop with the factory resets, for now at least. Let's make sure we've exhausted all other avenues before doing that again.

So, let's confirm whether or not you are connected to your network. What is it that you're seeing or experiencing that indicates you aren't connected?

While we're at it, what device do you have (model number)? Settings > System > About 

Some Roku devices only support 2.4 GHz network, and some networks that are controlled by an ISP will drop 2.4 GHz connectivity, or change the settings from b/g/n to g/n. That will stop Roku from connecting on a 2.4 GHz network.

[makaiguy · Accepted solution]

@jamim-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security wifi protocols back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Additional resources you might find helpful:

• Set up or fix your internet connection
• Check your network connection
• Improve your Wi-Fi
• Find your network name & password
• Bandwidth saver

[Amberlee105]

I am having the SAME issue! My wifi signal is excellent however my tv will NOT connect, it will connect to my hot spot on my phone and all other tv’s, phone and Mac book will connect 

[veerscanlan]

Getting a similar issue...

[coffeeluvr23]

I'm having the same issue - strong wifi connection, all other devices have no problem connecting.  I can see my network in the options on my Roku (says excellent strength) it still refuses to connect.

[makaiguy]

Quoting my prior response:

---

@makaiguy wrote:

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

---

Symptoms of this particular problem are that the Roku's wifi scan successfully locates your local wifi and reports its signal strength, but is still unable to establish a connection.

[Chefclk1980]

I'm having the same problem. Everything else is connected to my wifi, but the roku won't. I've restarted it and the router numerous times now. I know it did an update and after that the wifi stopped.

[coffeeluvr23]

I'm not sure what your router configuration letters mean, but I'll see if I can find the information.  Thanks for the advice.

[veerscanlan]

This was the issue. After changing the wifi setting to b/g/n and restarting, everything is streaming as it was. Thanks so much!