Wi-Fi & connectivity

[ErwinPR]

Hi!

Each time I access the Roku App on my mobile, it drops my WiFi network for about a minute or two.

I can see my Roku Stick (new), I connect to it, and a few seconds later, my Internet / WiFi drops.

Any idea what could be the problem?

Thanks!

Erwin

[RokuReynan-L]

Greetings, @ErwinPR.

Thanks for reaching us about having an issue with the connection on the device. We're here to help.

Have you tried restarting your router? Also, could you please try to restart your device?

Moreover, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

If the issue persists, please let us know.

Thanks,
Roku Community Team