Wi-Fi & connectivity

[santig2609]

I’m having an issue with my Roku device. For the past few days, every time I use it with some of the most popular streaming apps, if I simultaneously use the internet on a computer for basic browsing or watching YouTube, the internet completely breaks down. The connection is lost and it fails constantly. However, when the Roku device is not connected or not in use, the internet works fine. Can anyone help me understand why this is happening and how to fix it?

[RokuTakashi]

Hi @santig2609,

A warm welcome here in the Roku Community!

Thanks for sharing this information with us. Let's try to check your network and discover the root cause of this issue. We recommend performing a connection check on your Roku device.

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select Network.
4. Select Check connection

If you're looking to learn more about checking your network connection, we would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.
Here's the link to their FAQ page: How to check the connection to your home network and the internet

Please provide us with updates on what you find out.
All the best,
Kash

[santig2609]

Everything its ok and i ve a good wifi, but when i play a video or streaming in a mobile phone or the pc and im using hbo or netflix in roku... All the internet are too bad

[RokuCarly]

Thanks for keeping us posted, @santig2609.

Please be aware that Roku Streaming devices require a strong network connection. It's possible that when you connect your Roku device to your network, it gathers all the signals from it. Hence, your network issues. May we know what is your current internet speed? 

We'll be looking forward to your response. 

Kind regards,
Carly

[santig2609]

Def its not my speed, everything its ok, 100m and the problem its like 3 days ago, never ve a problem like this before

[RokuERey]

Thanks for the update, @santig2609.

Could you tell us if connecting your device to an alternative network, such as a mobile hotspot, to see if you're still seeing the same issue occur?

If there's no improvement, could you share the device serial number along with the software version? This can be found by navigating to Settings>System>About.

Keep us posted. Thanks!

Regards,

Rey

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team