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Enordstrom
Newbie
‎04-04-2021 12:48 PM

Insufficient power

We have been using our roku through our tv’s USB port for years and all of a sudden today we are getting a message saying “the USB port on the tv will not power your roku device. Please use the usb power adapter” has anyone else had this issue? It would be super inconvenient and ugly to have to plug it into an outlet so hopeful for another solution  

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RokuMary-F
Retired Moderator
‎04-05-2021 02:01 PM

Re: Insufficient power

Hi @Enordstrom,

Thanks for letting us know about the insufficient power issue that you are experiencing.

We recommend plugging your device into the wall adapter to see if that resolves the issue you are seeing. If that doesn't resole your issue of low power, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
 

Thanks,

Mary

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