Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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In the event of a power outage, WiFi will not connect

After a power outage, the same thing is happening to me.

Every (many) device in my home must be reconnected when I change the wifi password or SSID.

Resetting the network on the Roku didn't fix it.

By doing a factory reset, I have to relink the TV to my Roku account, which will break my home automation system (Amazon Alexa, Hubitat, etc.).

You're joking, Roku. WIFI isn't available in 2022, is it? That's amazing.

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: In the event of a power outage, WiFi will not connect

Hey @villerblender

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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