Wi-Fi & connectivity

[davidlin]

I have a iPhone 11 that used to connect using hot spot to our roku player without issue. Recently, in the past month or two it has not been working. My boxes have been updated to the 14.3.1 software, I have reset the network settings in both roku and my phone which will work but the next day I’m back to square one. It’s quite frustrating to have to reset everything every time I want to watch something. Is there a better long term solution?

[RokuDanny-R · Accepted solution]

@davidlin

Thanks for the post.

Can you please clarify the details of the issue you are experiencing? Did you mean to say that your Roku devices were updated to the latest OS 10.0? 

While we don't typically recommend using mobile hotspot connections for streaming, I'd like to gather a few more details here to see what may be causing the issue. Please provide us with your device serial number from Settings>System>About, and the version of OS that your device currently has installed. Feel free to include any other details or steps you've attempted to try and resolve the issue.

With more information we will be able to look to see what troubleshooting we can provide.

Thanks,
Danny