Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Moto4fun
Newbie

I cannot connect my Roku premiere with mesh wifi router

I have the Deco M9 and I am now having the same problem with my Rocky Premiere. It used the connect fully to the M9 network, now it will only connect with the main modem. This started happening (suddenly) about 3-4 weeks ago. Any ideas? The Roku works poorly on the main modem signal…

0 Kudos
1 REPLY 1
RokuKariza-D
Roku Guru

Re: I cannot connect my Roku premiere with mesh wifi router

Hi @Moto4fun

Thanks for the post.

Please be advised that Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your Deco M9 is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos