Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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How to turn off the dorm/hotel or home question

My roku premier was not connected to my home network due to a hurricane knocking out power, so I used my mifi.  When attempting to get back on my home wifi, the question on if I am in a dorm or home comes up.  When I click home, it says connected but nothing opens like I have no connection.  When I go back to my mifi, it doesn’t ask the question and connects immediately.  

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Community Streaming Expert

Re: How to turn off the dorm/hotel or home question

My experience is that the question comes up if it can't reach some (unknown) Roku server, so if it's coming up it points to some problem with your router, but it's hard to say what.  Try connecting to your phone's hotspot and if that works it's another indicator that your network equipment is to blame.  As a first attempt at fixing it, restart everything involved - gateway/modem/router and Roku.

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