Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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mrfreedomx
Newbie

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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Yeah this is a joke. My Roku tv suddenly stopped working with the home WiFi one day and never came back. Tried all the same stuff everyone here did. No dice. Luckily, the tv is mounted right next to the router, so I just switched to using an Ethernet cable. But I’m definitely done with Roku after this tv. 

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Re: How to fix Roku devices not finding or connecting to my home Wi-Fi

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I have restarted my modem/router and restarted by Roku and it won't connect to the internet.  I even went back to the factory settings and still nothing.  

 

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RokuKariza-D
Roku Guru

Re: Roku Devices Not Connecting or Showing Home Wi-Fi

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Hi @mrfreedomx

We do apologize for the inconvenience this has caused you.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

 

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Guru

Re: How to fix Roku devices not finding or connecting to my home Wi-Fi

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Hello @Music-maniac

Thanks for reaching out here in the Community.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator