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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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kalakeenephoto
Newbie
‎05-09-2021 11:32 AM

How to connect to Internet’s

Got a new device- it finds my wireless and checks password and connection. All green check marks. But the only option is to cancel. No option to connect. Then after a min it asked me to connect to the internet and does it all over again. 
no way to connect3670165F-5534-4704-BD56-79B7918C3FF8.jpeg

 

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RokuMary-F
Retired Moderator
‎05-09-2021 02:56 PM

Re: How to connect to Internet’s

Hi @kalakeenephoto,

Welcome to the Roku Community! 

We appreciate your patience regarding this matter. I understand that you are unable to connect your wireless network.

Try taking a look here for more tips about troubleshooting that network error code: How do I connect my Roku® streaming device to my home ...
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.
Keep us posted with what you find out

Many thanks,
Mary

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