Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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jeffrok
Roku Guru

Hisense U6GR5 poor wifi connection

Hello,

 

Bought a Hisense U6GR5 in January. It worked great with my Google WiFi when I first bought it. Excellent network connection and speed. The AP is less than 10 feet away.

I also have a Firestick 4k plugs into the TV that works great. Strong signal, great pq.

Recently, maybe due to a Feb 3rd update, wifi performance on the TV iself is terrible. The connection info says I'm getting 4Mbps on wifi.. if I plug in an Ethernet cable, I get 193Mbps. 

My wifi shouldn't be drastically different than my wired, especially with such a nearby access point. And like I said, the Firestick plugged into the back has a great connection.

Anyone else having wifi issues with their Hisense TVs (or other brands)?

 

Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Hisense U6GR5 poor wifi connection

@jeffrok-

Haven't seen your avatar around here much lately ...

This has worked for me to re-establish my net connection when it is not performing well:

  • Restart the router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power.  Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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jeffrok
Roku Guru

Re: Hisense U6GR5 poor wifi connection

Thanks, but I'm not having problems connecting.. I'm having problems getting a fast wireless connection. Wired, i can get a great, 200mbps connection...wireless? The TV network info says I'm getting 4Mbps.

As I said in my original post, I'm getting GREAT speeds from the wireless connection on the firestick that's plugged into the Hisense TV.

I don't believe I was having speed issues when I first got the TV, which makes me believe that possibly, an update in early February broke something.

Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos