Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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My roku 1 has been disconnected from the wifi, my remote won’t work. I have downloaded both the roku app and Remoku app. To enter it manually for recognition I need the IP number which is not available because I can’t check it on my tv because the remote doesn’t work 

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Community Streaming Expert

Re: Help

If your Roku isn't connected to your network it doesn't have an IP address.  You need a remote to get it connected.  Go out and get a cheap universal remote that supports Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Community Streaming Expert

Re: Help

... and recognize that your Roku 1 is now 8 years old.  Although it is still receiving updates of the Roku operating software, many of the newer popular channels are being written to utilize advanced capabilities of newer models.  Some channels won't install or work at all on older models, and some may work but not support features available on later models (multiple user profiles, for instance).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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