Wi-Fi & connectivity

[reid88]

My wifi is working fine on all other devices, but my roku will not connect to the internet. It has not worked for three days. Yesterday and the day before I reset my router, and today I factory reset the roku completely. Found a similar post from a year ago when googling it, but nothing helpful. Is my roku broken?

[RokuKariza-D]

Hi @reid88

Thanks for posting here in the Community.

If your internet service provider is Comcast or ATT, we would recommend changing your router settings for 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!

All the best,
Kariza

[Kolarsue1]

How do I change the router settings?

[RokuKariza-D]

@Kolarsue1

Thanks for the post.

If you need assistance changing your router settings, we suggest contacting your ISP's customer support team. They are the best ones to help you with that matter.

We appreciate your understanding.

All the best,
Kariza