Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Classicrun
Level 8

Glitch rate is 10000 and red /orange. I have tried EVERYTHING.

My glitch rate is off the scale in red - 10000. Does this explain all my problems?  I have excellent connection and excellent strength and the Internet is good but the stupid thing keeps shutting off and saying no Internet. I run speed checks and the Internet is fine. The only problem is the Roku. I have reset, I have rebooted, I have done everything I can think of. I am ready to throw this piece of junk in the trash and just use the fire stick. 

0 Kudos
3 REPLIES 3
RokuKarla
Community Moderator
Community Moderator

Re: Glitch rate is 10000 and red /orange. I have tried EVERYTHING.

Hello @Classicrun

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? Could you tell us who your internet service provider is? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.


Regards,
Karla

0 Kudos
Classicrun
Level 8

Re: Glitch rate is 10000 and red /orange. I have tried EVERYTHING.

I have AT&T. I had 100 fiber and switched to 300 fiber because Roku kept sending low or no internet. I have restarted devices multiple times, rescanned, reset, etc. I still have glitches off the scale. The device is now 3 feet from the router. Nothing has worked. I’m ready to throw it in the trash. I have 2 Apple TVs and fire stick. 

0 Kudos
Classicrun
Level 8

Re: Glitch rate is 10000 and red /orange. I have tried EVERYTHING.

I have b/g/n on my router and still have extremely high glitches and disconnects. Ready to trash it. 

0 Kudos