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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Partisun
Level 7
‎02-04-2021 09:12 PM

For the love of everything help me please

I no longer have the original roku remote that came with my roku TV and I moved the TV to a new wifi location I can't connect to the TV now with either the roku remote I have or the Roku app on my phone what do I do??

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boogernose
Level 18
‎02-04-2021 10:29 PM

Re: For the love of everything help me please

you can get a Universal remote cheap best buy, Target,....

or order a Roku one from Amazon.

---A problem clearly stated is a problem half solved---.
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AvsGunnar
Community Streaming Expert
‎02-05-2021 04:27 AM

Re: For the love of everything help me please

You "should" be able to use another roku device's remote if you pair it to the TV if the remote has the pairing button located in the battery compartment of the remote.

Turn TV on manually with TV power button. Press pairing button on remote until green button flashes. Wait a few seconds and you should hear some audible beep/blurp from the TV.  **If no green light, you need to replace batteries in remote.

Otherwise, Walmart and Best Buy are now selling the enhanced remotes for about $20 in their stores if you are shooting for immediate fix.

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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