Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Extremely Frustrated, I need help!!

recently my Roku stopped connecting to my wireless internet. I’ve tried everything even rebooting the system but nothing works. If I want to watch TV in my living room I have to use a hot spot. This is extremely frustrating!! Someone please help!!

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Community Streaming Expert

Re: Extremely Frustrated, I need help!!

Are you using a router supplied by Xfinity, by any chance?

Your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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