Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 8


I have a TCL Roku 55" TV and a Roku Ultra that won't connect via ethernet. I have an ethernet connection behind the TV and  I can connect my Apple TV and my laptop via ethernet using the same port but neither of the Roku's will connect. I've gone through the settings on both Roku's but found nothing to resolve the issue. I would like to use the ethernet on the Roku TV because it has a better picture than the Apple TV. 




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Community Streaming Expert

Re: Ethernet

None of my Rokus have an Ethernet port, so I've never tried this with a wired connection, but I've had success with wifi connections, even when all other devices in the house have connected okay, so it might be worth a try:

Restart the router.

Restart the Roku.

When both are back up, try to reset Roku's network connection.

It frankly makes no sense to me, but it has worked for me on several occasions when mere restarting of the Roku didn't cut it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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