Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Sicnfly
Newbie

Error code 011 after factory reset

I did a factory reset on my old Roku to put it in my daughters room and now it won’t connect to wifi at all.

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1 REPLY 1
RokuKarla
Retired Moderator

Re: Error code 011 after factory reset

Hi @Sicnfly

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

Let us know how it goes.


Regards,
Karla

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