Wi-Fi & connectivity

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RODA5914
Binge Watcher

Re: Error code 003


@RokuMary-F wrote:

Hi @RODA5914,

Thanks for keeping in touch and providing an update.

If you are unable to resolve the issue, kindly provide the serial number/device id of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Regards,
Mary


Serial No

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RODA5914
Binge Watcher

Re: Error code 003

 


@RokuMary-F wrote:

Hi @RODA5914,

Thanks for keeping in touch and providing an update.

If you are unable to resolve the issue, kindly provide the serial number/device id of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Regards,
Mary


Serial No

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RokuMary-F
Community Moderator
Community Moderator

Re: Error code 003

Hi @RODA5914,

Thanks for the follow-up.

Please understand that we need to clarify if all specific troubleshooting steps are done before proceeding to our next step in resolving the issue and I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Mary

 

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RODA5914
Binge Watcher

Re: Error code 003

Three weeks and still no fix! Error Code 003 continues to prevent me using my ROKU express. Any update?

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RokuDanny-R
Retired Moderator

Re: Error code 003

@RODA5914

Thanks for the post.

As stated previously, we have already escalated your concerns to our Support team to further assist you moving forward. We appreciate your patience until our Support team reaches out to you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RODA5914
Binge Watcher

Re: Error code 003


@RokuDanny-R wrote:

@RODA5914

Thanks for the post.

As stated previously, we have already escalated your concerns to our Support team to further assist you moving forward. We appreciate your patience until our Support team reaches out to you.


Thanks,
Danny


Hi Danny - Despite having the fault escalated, I have received yet more of the same advice which has all been previously tried and failed. I still have Error Code 003 and I am unable to get a software update. 

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RODA5914
Binge Watcher

Re: Error code 003

The Euro's are on TV, Error Code 003 is ruining my viewing pleasure!

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RODA5914
Binge Watcher

Re: Error code 003

Still no joy with fixing Error Code 003 any new advice from ROKU Support?

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