Wi-Fi & connectivity

[atc98092]

You can update a Roku TV via USB, so that’s a workaround. I’m on my phone so can’t get the website for you. 

[RokuRiamie-D · Accepted solution]

Hey there!

Thanks for letting us know about the error code 003.

Here's what you can try:

• Restart your router and modem.
• Restart your Roku device.
• Try connecting to a mobile hotspot.

For more troubleshooting tips, check out this article: How to fix Roku streaming device update problems | Official Roku Support

Let us know if this helps!

Best,

The Roku Community Team

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[RokuRhea-V]

Hey @G-babiii,

Greetings from the Roku Community!

Thank you for your efforts in trying to resolve your issue! We have already forwarded your concern to our Support Team for review. We appreciate your patience and understanding as we work on this. 

Best,

The Roku Community Team

[G-babiii]

@RokuRhea-V  

Thank you, I appreciate you doing that.

Do you know roughly how long it will take to get a response from the support team?

Thanks again in advance!

[JDRunn]

We recently relocated to a season job where we aren’t able to use our wifi/router. We have tried to connect to our employer’s WiFi, but couldn’t. (Error code 014) After reading all the threads and trying everything suggested we decided to do a factory reset as recommended. Now we can’t update (error code 003) Our Roku TV is completely worthless. Please help!

[renojim]

To get past the update problem, try connecting to your phone's hotspot if possible.

[RokuReynan-L]

Hi, @JDRunn.

Thanks for letting us know that you're having the same issue. Could you please provide us with the information we need above? 

We'll wait for your response.

Thanks,
Roku Community Team