Wi-Fi & connectivity

[Gloria231]

• Unable to connect to wireless network on my TCL•Ruku TV receiving error 014.50

I have unplugged the TV for 30mins before attempting to connect to my wireless network. I also tried to connect to an alternate wireless network, such as my mobile phone to sill receive the same error message unable to connect to wireless network. My network is working fine on other TV in different room.

[RokuRhea-V · Accepted solution]

Welcome to the Roku Community! @Gloria231,

Error code 014.50 indicates a wireless connection issue. Your Roku device may be experiencing a weak signal due to distance, obstacles, or a weak router. To fix it, Restart your router by unplugging it for 10 seconds, then re-plugging it. 

For more information, check out the support article How to improve the Wi-Fi or wireless internet connection to your Roku streaming device. Let us know if it's still not working, and we'll help.

The Roku Community Team 

[willieq101]

did not work

[RokuRhea-V]

Hey @willieq101,

Just to double-check, what troubleshooting steps you've done and tell us more about the issue? 

Let's figure out what went wrong together.

Thanks,
Roku Community Team

[r33j16]

Tried disconnecting for 10 seconds, still not connected 

[r33j16]

01450 error

[r33j16]

Tried 10 second disconnect,  still not on

[RokuReynan-L]

Greetings, @r33j16.

Thanks for letting us know that you're also having the same issue. We'd like to gather some information to further review this issue.

Could you please provide us with the information below?

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Thanks,
Roku Community Team