Wi-Fi & connectivity

[grizgrin]

Hello! I'm trying to setup my Roku Express (RE) and having some difficulties. The RE is saying that it is connecting to the wifi network just fine, however it will not connect to the internet. This is after several resets of both devices. The posts I searched on this forum suggsted the resets, and I tried those to no avail. I have several other devices that use internet through this wireless router with no issue, so it is not the internet connection (Ookla currently reports over 200 mbps on this connection wired, 190 mbps wireless). Any help out there?

[makaiguy]

@grizgrin 

There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK AND REPORTS NETWORK QUALITY BUT CANNOT CONNECT
  Some router updates have changed the router's connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. This has been reported on Comcast/Xfinity and Cox, but there could be others.  The solution is to set the router's configuration back to using b/g/n.
   
• ROKU CANNOT FIND LOCAL WIFI NETWORK
  Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
  
  If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.