Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error: 009 on initial setup Roku Express after many resets of Roku Express and Router

Hello! I'm trying to setup my Roku Express (RE) and having some difficulties. The RE is saying that it is connecting to the wifi network just fine, however it will not connect to the internet. This is after several resets of both devices. The posts I searched on this forum suggsted the resets, and I tried those to no avail. I have several other devices that use internet through this wireless router with no issue, so it is not the internet connection (Ookla currently reports over 200 mbps on this connection wired, 190 mbps wireless). Any help out there?

0 Kudos
Community Streaming Expert

Re: Error: 009 on initial setup Roku Express after many resets of Roku Express and Router


There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

    Some router updates have changed the router's connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. This has been reported on Comcast/Xfinity and Cox, but there could be others.  The solution is to set the router's configuration back to using b/g/n.
    Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.

    If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos