Please help. After selecting my network name and putting in my correct password, I click on Connect. It has a green check mark next to both Wireless connection and Internet connection. It says “update available” I click ok. It immediately says “Unable to update software. The software update failed because of an internal error. Error Code: 004.” Can someone please help?
Is this a new device? An internal error doesn't sound good, but a lot of people have made it past initial update problems by connecting to an alternate network like a cell phone's hotspot just to get through the update.
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