Wi-Fi & connectivity

[Rick4816]

Recently tried to connect a Roku - Streaming Stick+ 4K to a netgear AX5400 wireless router, it's an AX Wi-Fi-6 device.  The Roku - Streaming Stick+ 4K can't see the routers 5G network.  I've seen this with older HW, either it didn't matter since 2.4GHZ was ok for them or a device driver update fixed the problem.  Not so with the Roku - Streaming Stick+ 4K.  Definitely want to use the 5G network in this case.  No change after updating the Roku's SW.  Roku support gave up after a couple of hrs and said they would send an email with the results of investigation.  Is this a problem with all Wi-Fi 6 routers (probably) or just with the AX5400 (unlikely)?

[renojim]

Make sure you're not using a DFS channel.  Use a channel 48 or below or 149 or above.

[Rick4816]

Using channel 36 currently. 

[Rick4816]

Sorry renojim, I just realized you said not to use DFS channel.  Roku chat support on other hand wanted me to use DFS channels above 136.

[renojim]

36 should be fine.  In the US, DFS channels are from 50 to 144.  I would argue that the chat person was wrong.

[Skinny68]

@Rick4816 

I had the same problem. 
what I did was turn off the 5g then connect the Roku. Once I was connected I turned the 5g back on and it work. Haven’t had any problem’s so far.

[Skinny68]

Lmao I just realized this post is SO 2020😵‍💫