Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Connectivity issues

Hey guys! I just moved to a different campus, I don't have any problem connecting my phone or computers, but my Roku doesn't recognize that my network needs a password; as in it finds the network, but it says it doesn't need a password (it does). Is there any way to fix this or force it to let me input the information needed?

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Community Streaming Expert

Re: Connectivity issues

Is there the chance that your Roku device is actually connecting to your Guest Network which normally/by default is left as an open network (no password)?  Did your phone and laptop require a password to be entered or did they connect without a password also?

Network configuration is either accomplished through accessing the router admin login or through an app for newer routers.  This is where you would configure the Wireless Security settings.  (passwords and the like.)

If you have access to your router, post back with router model number and your Roku model number.  If you do not have access to your router and network to make changes, you will most likely have to contact whoever is in charge and request they make those changes for you.

As a sidenote, your Roku device is connecting and working properly though?  You are more concerned with the lack of password, as I understand your question.


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Roku Guru

Re: Connectivity issues

Try the network connection reset if all else fails and you still cant connect: 

Settings/System/Advanced system settings/Network connection reset

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