Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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rward5
Channel Surfer

Connectivity Issues

My roku won’t allow me to use because it says I have poor connection. I’ve tried every step (restarting router and roku) and it still will not work. Can I get some help please? 

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13 REPLIES 13
C_I
Roku Guru

Re: Connectivity Issues


@rward5 wrote:

My roku won’t allow me to use because it says I have poor connection. I’ve tried every step (restarting router and roku) and it still will not work. Can I get some help please? 

Go to settings>system>restart Do you have WiFi? If so, connect your Roku through WiFi. 


 

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rward5
Channel Surfer

Re: Connectivity Issues

I’ve already tried that many times. 

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rward5
Channel Surfer

Re: Connectivity Issues

and yes sorry I do have wifi that works on every device but roku. 

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StreamerUser
Roku Guru

Re: Connectivity Issues

Are you not able to activate your device? (are you stuck at the part where you connect to your WiFi network?)

Otherwise, if you are at the Home screen:  Settings/Network/Check connection  and post the "internet download speed" result.

 

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rward5
Channel Surfer

Re: Connectivity Issues on my roku premiere

I can activate the device but it says the connection is poor and won’t let me use anything with internet. My Wifi works with my other devices perfectly with strong connection speeds. For some reason my roku will not connect. I’ve tried everything.

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StreamerUser
Roku Guru

Re: Connectivity Issues on my roku premiere


@rward5 wrote:

I can activate the device but it says the connection is poor and won’t let me use anything with internet. My Wifi works with my other devices perfectly with strong connection speeds. For some reason my roku will not connect. I’ve tried everything.


What is your model # and firmware version?  go to Settings/System/About

Again, if you can see the Home screen:  go to Settings/Network/Check connection and post back here what the "internet download speed" is.

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rward5
Channel Surfer

Re: Connectivity Issues on my roku premiere

Model #: 3920X Roku Premiere 

internet download speed: just says poor connection Error 018

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StreamerUser
Roku Guru

Re: Connectivity Issues on my roku premiere

What is your download speed provided by your ISP? (What service tier/level are you paying for?)

Have you checked your download speed with another device at speedtest.net etc? (PC/phone/etc)

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rward5
Channel Surfer

Re: Connectivity Issues on my roku premiere

I pay for 1,000 gb. Every device works other than my roku. 

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