I also was charged 69.99 for a new Roku device to get it connected . I have 2 other devices that work fine.
A Roku chat conversation turned into a cell phone call & after we got my device connected ..the last step before it connected , I was asked to pay a one-time service fee of 69.99 on PayPal . Unfortunately I did because I thought I was speaking to an official Roku tech . On an earlier posts , I too got Danny @@Roku who answered my message & told me I had been scammed , as they have no fees for updates .
Not trying to resolve with PayPal & my bank .
Not sure what the real story is but sounds like I gave out $70.00 to a scammer .
Roku has a leak in their Chat sessions it seems . These guys are good .
still like Roku however !
Danny @Roku , if you see this post ….any straight answers !
thanks , Mark51