Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Petejones
Newbie

Connection

Jump to solution

I can't setup my Roku Express at the hotel I'm in. I can't get my Roku to hook up to the internet. What can I do? Is there a block at the hotel?

0 Kudos
1 Solution

Accepted Solutions
RokuMary-F
Community Moderator
Community Moderator

Unable to connect Roku Express to hotel connection.

Jump to solution

Hi @Petejones,

Thanks for posting in the Roku Community!

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I use Hotel & Dorm Connect to connect to the ... - Roku

Initiating the connection

Open the Settings menu on your Roku device to initiate the connection.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Network.
  4. Select Set up the new wireless connection.
  5. From the list of available networks, choose the wireless network for the hotel or college dorm. If you do not see the network, select Scan again to see all networks.
  6. After your Roku device connects to the network, select I am at a hotel or college dorm.

Authenticating the connection

After the connection is initiated, the remaining steps appear on the television screen. Complete these steps using your computer or smartphone.

Let me know how it goes!


Thanks,
Mary

View solution in original post

0 Kudos
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Unable to connect Roku Express to hotel connection.

Jump to solution

Hi @Petejones,

Thanks for posting in the Roku Community!

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I use Hotel & Dorm Connect to connect to the ... - Roku

Initiating the connection

Open the Settings menu on your Roku device to initiate the connection.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Network.
  4. Select Set up the new wireless connection.
  5. From the list of available networks, choose the wireless network for the hotel or college dorm. If you do not see the network, select Scan again to see all networks.
  6. After your Roku device connects to the network, select I am at a hotel or college dorm.

Authenticating the connection

After the connection is initiated, the remaining steps appear on the television screen. Complete these steps using your computer or smartphone.

Let me know how it goes!


Thanks,
Mary

0 Kudos