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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Hhall
Newbie
‎10-20-2021 05:26 PM

Connection issues with the internet but not a hotspot

My Roku is having issues connecting to the internet. I have restarted the router and the Roku and unplugged both multiple times. I have called the internet and they say my internet is good. I just turned on the hot spot on my laptop and it connected no problem. My laptop is on the same internet that Roku won't connect too. Any ideas why?

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renojim
Community Streaming Expert
‎10-20-2021 05:37 PM

Re: Connection issues with the internet but not a hotspot

If you have a router from Comcast/Xfinity or Cox change the wireless mode from g/n to b/g/n.  Xfinity has an app or you should be able to log into your router and make the change.

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Hhall
Newbie
‎10-20-2021 05:40 PM

Re: Connection issues with the internet but not a hotspot

@renojim wrote:

If you have a router from Comcast/Xfinity or Cox change the wireless mode from g/n to b/g/n.  Xfinity has an app or you should be able to log into your router and make the change.

How do you change that?

 

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MilesT
Roku Guru
‎10-20-2021 06:31 PM

Re: Connection issues with the internet but not a hotspot

If it is an express your ISP may have disabled 2.4ghz. Most modern phones/computers also do 5ghz which why they work but Roku does not.

Ask ISP how to reconfigure the router, or get a WiFi extender which supports older WiFi frequency/protocol to fix and prevent ISP breaking it again in future.

 

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