Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connected to WiFi but no internet access

Hi. My ISP just changed my modem and now my Rokus say they have no internet access even though they are connected go the WiFi network.

I have a different name for the 2.4 & 5GHz network. I tried to disable the modem's firewall and change channels, but had no luck. There are only two other networks nearby. I also reset the Roku's wireless settings.

The Rokus are the stick version.

I gladly appreciate all help!

0 Kudos
Community Streaming Expert

Re: Connected to WiFi but no internet access

Try resetting the Network Connection again.  (Settings...System..Advanced System Settings...Network Connection Reset....Reset Connection) followed by a router reboot.  For now, try and get one of your Streaming Sticks to connect on the 2.4ghz band. (Although you weren't able to change the Wireless Channels, can you tell what channel you are currently using?)

Some things to verify and consider....

1. Your old modem is unplugged and not broadcasting.

2. You only have one DHCP server enabled. (not sure if you are using a combination modem and router or an ISP modem with your own additional router).  If both a separate modem and router are being used, they should have distinct gateways ( and the other  Could be new modem just came w/ different gateway IP than previous one.

3. Other wireless devices are working and have internet access.

Post back with your modem model number, router model number(if applicable) and your Roku Streaming Stick models and any additional info regarding your network setup.

If both your Streaming Sticks are linked to same account, maybe factory reset one (press Reset for 30+ seconds) and see if you can now connect.  If we can get 2nd one working w/o factory reset then your channels should be restored somewhat easily between the two devices to save you some grief.


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos