Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Kissanepk
Newbie

Connect to WiFi, but keep getting not connected error message

My Roku is connected to my internet/WiFi but keeps sending me an error msg saying it’s not. When I check there is no problem identified. Makes me go to home and restart show.

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5 REPLIES 5
RokuKarla
Retired Moderator

Re: Connect to WiFi, but keep getting not connected error message

Hello @Kissanepk

Thanks for posting here in the Community.

Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

For more information on troubleshooting connectivity issues, please refer to this link:
How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

How to improve the Wi-Fi® or wireless internet connection to your Roku® streaming device | Official ...

Hope you'll find this info useful. Let us know in case you've still got any questions.


Regards,
Karla

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Bayviewbeach
Channel Surfer

Re: Connect to WiFi, but keep getting not connected error message

Having this issue today - what fixed it for you?

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Anonymous
Not applicable

Re: Connect to WiFi, but keep getting not connected error message

Hi @Bayviewbeach

Thank you for the inquiry!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

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Bayviewbeach
Channel Surfer

Re: Connect to WiFi, but keep getting not connected error message

It’s only ABC, I’m currently streaming hallmark- abc worked fine this morning - now the live is ab7 not my local and when I choose watch it says no internet connection. Obv there is because I’m streaming   other channels - it’s on all rokus.  I’ve deleted the app, logged out of my cable provider, rebooted, and reset the roku

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Anonymous
Not applicable

Re: Connect to WiFi, but keep getting not connected error message

Hi  @Bayviewbeach

Thank you for the update!

To ensure the process of removing and re-adding the channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out the ABC support directly to share your feedback.


Warm Regards,
Lianna

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