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SoManyTVS
Newbie

Concern if WiFi info and Roku Device remains on Smart TV if sold

Do I need to remove my Roku device from my account if I intend to sell my Smart TV in order to wipe out any personal WiFi or Internet connection information?  Is there a way to remove this from the TV and reset it to original factory settings?

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2 REPLIES 2
Strega
Roku Guru

Re: Concern if WiFi info and Roku Device remains on Smart TV if sold

I would do both just to be sure.  ie: go to roku.com and remove the device, and then do a factory reset.

 

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makaiguy
Community Streaming Expert

Re: Concern if WiFi info and Roku Device remains on Smart TV if sold

I'm not clear on what you are selling:

  • Selling a non-Roku TVIf this has a Roku streaming device attached that you are removing and not selling, no Roku information will be carried on the TV.  To clear any info the TV has stored, do a factory reset -- check your TV manual for directions.

  • Selling a Roku TV (i.e. one with Roku capabilities built in).  @Stregas advice given above re removing the Roku TV from your Roku account and doing a Factory reset on the Roku TV (belt and suspenders approach) will clear everything off the Roku.

  • Selling a Roku streaming device along with the TV.     @Stregas advice above re removing the Roku streaming device from your Roku account and doing a factory reset on the Roku applies (belt and suspenders approach) will clear everything off the Roku.
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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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