Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Channel Surfer

Comcast connection is strong, won’t load apps

Hello, I just moved and I have my roku set up right next to the Wi-Fi router, it shows it has a strong signal and connection, yet won’t connect to any apps most of the time. I try every night and about 30% of the time it works fine, and 70% of the time I restart the router, the modem, the roku streambar, and nothing works so I eventually give up and go to bed frustrated. I have called Comcast and they say nothing is wrong with our internet. We have a very high internet speed package and are able to stream on other devices further away from the router and be on video work calls all day with no issues. I think something is wrong with the roku but I don’t know what, please help!

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Roku Guru

Re: Comcast connection is strong, won’t load apps

Hi @Streambaruser

Thanks for reaching out here in the Community.

Since your internet service provider is Comcast, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!

All the best,

Kariza D.
Roku Forum Moderator
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