Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Which streaming channel/s are you experiencing this issue on?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
As a first step, could you try to perform a manual update on your Roku device to see if you can update to the latest OS and see if you are still experiencing the issue you are reporting?
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
Please keep us posted and we'll continue assisting you from there!