Wi-Fi & connectivity

[JMcN]

I changed ISP from Viasat to Starlink and cannot change network setting either. Lost my actual Roku remote and only have cell phone…. Troubleshooting in Roku support just takes you round and round. 

[RokuJechealR · Accepted solution]

Hi @JMcN,

Welcome, and thank you for posting here in the Roku Community!

You'll need the actual remote to connect your Roku device to your wireless network. If the details of your wireless network have changed or your device has become disconnected from your network, you need to go back to setting up your network connection again.

Please be noted that the Roku mobile app will not work since it needs to be connected to the same network as the Roku device, which is not currently connected to your network.

If you need a new remote, we have you covered here: Roku Accessories

We hope this helps! We'll be here if you need anything else.

All the best,

Chel