Can you get to the Roku home screen (the screen showing a grid of your channels)?
If you can, your Roku model and model number can be found via the menu down the left side as follows: Settings > System > About.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
