Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mkarr1999
Newbie
‎05-21-2021 08:28 AM

Cannot Connect to Internet After resetting everything

Yesterday, at random, my Hisense Roku TV decided to stop connecting to internet. I have tried countless times to reconnect it and despite the connection being “Excellent”, it won’t connect. I’ve tried restarting the router, the tv, the settings, and the network settings. I have tried unplugging the TV then plugging it back in and that still doesn’t work.

0 Kudos
Reply
2 REPLIES 2
mkarr1999
Newbie
‎05-21-2021 08:29 AM

Re: Cannot Connect to Internet After resetting everything

also I should mention that I tried clearing the cache and that did not work either.

0 Kudos
Reply
RokuMary-F
Retired Moderator
‎05-22-2021 02:49 PM

Re: Cannot Connect to Internet After resetting everything

Hi @mkarr1999,

We appreciate your patience regarding this matter. I understand that you are unable to connect your wireless network with your Roku TV.

A few questions here to better understand what you're experiencing: Do you get an error message when you try to connect to your wireless network? Does the issue occur when you stream a specific channel? 

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

To help troubleshoot the issue further, follow this link: What should I do if I cannot connect to my home network or ...

Keep us posted and we'll continue assisting from there if needed.

Many thanks,
Mary

 

 

 

0 Kudos
Reply