Wi-Fi & connectivity

[Jetson77]

Pleaseaddresses. HELP? Error 014.40 I can't connect my TV to any of my four wifi adresses.

[RokuRhea-V]

Hey @Jetson77

Thanks for reaching out!

The error code 014.40 means that the Wi-Fi password you entered is wrong. Please double-check and try typing it in again. If the issue persists, I highly recommend contacting your internet provider for further assistance. 

If you have other concerns, feel free to contact us.

Thanks,

The Roku Community Team

[Stacey84]

Same ring is happening to my tv. There is clearly a problem 

[Stacey84]

This hasn’t worked how do we resolve this. This is ridiculous 

[AvsGunnar]

@Jetson77 and @Stacey84 

14.40 is a password issue/error.

Try changing your wifi password to exclude any special characters. (just use numbers and letters).

If using a wifi6 router, verify that you have WPA2 enabled under the Security settings. (can use WPA2/WPA3 as well, but need to have at least WPA2).

[Stacey84]

Doesn’t work. Why is this on a tv anyways. What business is it of anyone’s where we watch the tv. It’s the most ridiculous thing to put on a tv. Next suggestion please? As nothing is working 

[RokuRhea-V]

Hey @Stacey84 ,

Thank you for informing us about your connectivity issue. You may encounter these error codes if the password entered is incorrect or restriction settings are enabled on your router. Ensure you are typing the correct password, remembering that passwords are case-sensitive. 

In the meantime. Go to Settings > System > System restart to restart your Roku device. If the issue persists, contact your internet provider.

Thanks,

The Roku Community Team

[Stacey84]

I have reset all of these options in the settings app and  on my router. 

[Stacey84]

How about suggesting an option to disable this ridiculous setting? 

[RokuRhea-V]

Hey @Stacey84 

Thank you for keeping us updated. I understand how tough this must be! Please note that we cannot disable the settings, as all Roku devices must be connected to the network to access streaming services. If you prefer a roku TV without the internet, you can still set up an antenna or cable to access over-the-air channels. For guidance on this process, please refer to the support page on how to set up and watch cable or satellite TV on your Roku TV system.

Thanks,

The Roku Community Team