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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Porter0408
Newbie
‎01-15-2022 08:42 PM

Can't get the connection in my child's room to hook up done everything I can think of plz help

I have 4 roku thru my house but the one in my daughter's room has lost connection out of blue it's been 2 days now and nothing I've tried everything and can't get it to work. Nothing on the website is working. Any ideas or help is appreciated 

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Strega
Roku Guru
‎01-16-2022 07:57 AM

Re: Can't get the connection in my child's room to hook up done everything I can think of plz help

By any chance, is the one that's not working, single band only (2.4GHz) and the others are dual band models?  This would indicate an issue with 2.4GHz which might have been caused by an automatic router update. (If so, and you check the router, make sure 2.4GHz is enabled and it is set for b/g/n modes, not just g/n modes.)

Other possibilities include a noisy environment and a device failure.  Sometimes just moving or rotating a device can help as can changing the Wi-Fi channel.

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