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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Joycebigred
Reel Rookie
‎11-24-2021 03:41 PM

Can't get connected to Internet, it says that I am but it won't work

I can't get connected to the Internet, it says that it is but it won't work. Everything else I have works. Help me.

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chiral711
Newbie
‎11-24-2021 05:58 PM

Re: Can't get connected to Internet, it says that I am but it won't work

I am having the same problem and would love to know an answer.  I get Error 014 and Error 009. Do you have one of these?  I have reset the roku multiple times. every other device works with the wifi.  This is so frustrating. 

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Joycebigred
Reel Rookie
‎11-24-2021 06:06 PM

Re: Can't get connected to Internet, it says that I am but it won't work

Yes I am getting the error report and I don't know what to do as you can't call them. I don't know if I need to buy a newer remote or not. I am so mad at them.

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renojim
Community Streaming Expert
‎11-25-2021 01:36 PM

Re: Can't get connected to Internet, it says that I am but it won't work

If you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n.  For Comcast/Xfinity:

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

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