Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't find my wifi, even after restarting roku device, don't have access to router.

So last night I was watching a show just fine when all of a sudden it said connection issue. I tried restarting my roku device but still wouldn't connect. All my other devices in my home are connected just fine. My computer, alexa, my sons tablet, and my phones are all connected, but my roku won't. My issue is I don't have access to my router or any of my internet equipment as it's a building wide wifi and each apartment has a separate connection. So I can't change the wifi settings or anything, I don't have access to an app for my wifi or anything. Is there a way to fix that?

0 Kudos

Re: Can't find my wifi, even after restarting roku device, don't have access to router.

First: you need to provide more specific info on your Roku device. Is it a Roku stick? If so what model? or is it a Roku TV? or a Roku desktop device (again provide model number.)

In my opinion since your other devices are working is that somehow the network configuration on your Roku device got corrupted. You can get the info to put into your Roku configuration from one of your working devices. The router ip (aka default gateway or simply "gateway), and dns settings should be the same on both devices.

The first three segments of the device ip (or simply "ip address) should be the same. The last or fourth segment can change from time to time because it is negotiated thru dhcp. You don't need to worry about the last segment.

The subnet mask setting will almost always be

I had a similar issue recently with an older stick. It started out as intermittent disconnects during programs and streaming interruptions that would self correct after a few seconds. Some times it would jump completely out of a channel or reboot itself as time went on and the problems increased. Finally it just quit. It was pretty warm to touch so I assumed a component failure due to, or as the cause of the heat. The only solution was to replace the stick with a new Roku device. 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.