Wi-Fi & connectivity

[MichelleAri]

My tv was stolen, now without an internet connection, I can’t deactivate devices. Is there a way to do this?

[AvsGunnar]

@MichelleAri 

Login to your online Roku account (https://my.roku.com/account), and under Manage Account you will see "Deactivate Account".  May be a good idea to cancel any subscriptions linked to that Roku account as well.

You can also choose to just "Unlink" the stolen RokuTV from your account so you don't lose anything else associated with your current Roku.  If the thieves do not know your Roku account password, once unlinked, they will be forced to do a factory reset and setup an account to get streaming capability again.

Not sure what you mean that you don't have internet connection.  You can use your cell phone if you have to.  I am assuming you mean that the tv is not currently connected to the internet, but a little unclear.

[Joyce12]

Does the Roku device net to be plugged in to deactivate it from my account.  I have one I am trying to give to a friend.  When I set it up on his TV (not a Smart TV) all my apps and data come up.  When I go to my account to deactivate that device, it does not show on my account.  Do not know what to do from here.

[Strega]

I just looked at my account and it shows a Roku that has been sitting disconnected in a drawer for years.

I suppose that if your friend already factory reset it, and linked it to another account, then it might automatically disappear from your account.

[AvsGunnar]

@Joyce12 

When you go to Settings/System/About on this Roku device does it match the account (email address) that you logged into.  Are you sure all your devices were linked to same account?

If you are sure they were all linked to same Roku account then I would just perform the factory reset on the Roku device and then set if up under the friend's new account.  

All your subscriptions are managed by the Roku account, not the device.