Wi-Fi & connectivity

[Strega]

@SUNSHINE64   It sounds like you called a scammer.  They're pretty easy to find on the internet since they create a bunch of "roku-like" websites.

[Seacopac]

Having same issue Roku!! Cannot connect to my wifi even though I have a strong signal. This has been happening for months. I know you’re monitoring this platform so please fix mine like you did the other day right after I searched the issue. Pretty please, thank you and happy holidays 🙂

[ReneHolck]

This is the worst TV I have ever had! I have tried everything under the sun to get this to work and it’ll work for a little bit and then it stops again my Internet connection is strong all my other devices are working except for this TV. I’ve had it for one year and I couldn’t be more disappointed! I would never buy another Roku product.  

[ReneHolck]

Where is the support for these issues? 

[SUNSHINE64]

did they charge you to do the up date?

[TraciMatthews41]

No I was not charged for anything. I just went to the roku app clicked the star button and then clicked system update. Roku uninstalled their update so it should of reverted back on its own but if not follow these given steps. 

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-who is your ISP (internet service provider) and what is the make and model of your router

Once we have more specific information, we will be able to assist you further.

Thanks,
Danny

[JThomas]

this posted in the wrong area.  i tried the update and it works....keeps going in and out but at least i was able to get a connection.  going to try to unplug everything for 10 minutes like previously suggested to see if that resolves this issue.  so frustrating!

[dixielady]

firestick not working either

[Keith22]

When you disconnect for 10 min make sure you change the hdmi switch them around.