Wi-Fi & connectivity

[Charis]

I can’t connect with Express through our wireless network.  It’ll connect on my phone hotspot 

Any help? 

[RokuKariza-D]

Hey @Charis

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

[monsurf]

I am having the same issue. It started with insufficient power first. And then to not connecting to modem or router wifi when the insufficient power screen would NOT come on. I have restarted all units in line several times, power is to the wall. Modem is 2.4, router is both 2.4 and 5. I have tried private network info to connect directly to modem at 2.4 and the Roku device will not find it. All was working fine on the evening of 12/31/21, watched a show with no issues. Went to Roku home page to switch apps and the insufficient power came on? It has been nothing but restarting, trying different cables etc... etc... What is the issue???

[RokuKariza-D]

@monsurf

Thanks for the details.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza