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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Aguamann1
Reel Rookie
‎04-21-2021 09:10 AM

Can’t connect to new router

My Roku express 3930x was connected to and worked fine with my old router from Xfinity. I’ve changed to att uverse router. Roku sees the network but won’t connect after several attempts with correct password. I’ve reset the Roku 3 times. Please help 

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎04-21-2021 12:34 PM

Re: Can’t connect to new router

Have you tried restarting the U-verse router?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Aguamann1
Reel Rookie
‎04-21-2021 02:18 PM

Re: Can’t connect to new router

Yes thanks 

all my other devices connect. Oddly the network name that comes up on all devices including Roku is my old uverse router name which is not plugged in   not the new one. But the new router password works to get on other devices but not Roku 

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renojim
Community Streaming Expert
‎04-22-2021 10:34 AM

Re: Can’t connect to new router

Try Settings->System->Advanced system settings->Network connection reset.

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